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overview
challenge
process
user interface
solution
Park It
OVERVIEW

Park it was designed during uXperience design camp 3.0, which was held in University of Waterloo, Stratford campus on November 11th, 2017. The design camp is also a competition that lets participants compete with each other with their website or app creation, solving a real problem that the City of Stratford was facing, which was finding parking spots during peak tourism season in Stratford; Stratford festival.

MY CONTRIBUTION

I was a product designer alongside Komal Javed. I started off by designing a quick word logo in illustrator, which differentiated us from all of the other groups in the competition. With only a couple of hours left until showcase, I started to work on the pages that were assigned to me, since Komal had a head start on the UI designs I made sure that our themes matched when I jumped on to design. We designed the app using Sketch and transferred all the pages to Invision to assemble the final prototype.

CHALLENGE STATEMENT

Create a solution to manage the theatre fan traffic inflow to Stratford during the summer

PROCESS

Due to the quick turnaround required during the design challenge, my team and I adopted the design sprint strategy during a team introduction meeting; we broke the process into five stages and allocated due times as deadlines to make sure we are progressing.

MY ROLE

Product Designer

DURATION

8 hours

TOOLS 

TAKEAWAYS
  • Fast pace teamwork management
  • Learned the value of strategy and sticking to a plan
  • Learned how to use design to improve the business
MAIN CHALLENGES
  • How to create an app that has a pay feature, but does not need to sign in to an account when a user first opens the app.
  • How to figure out which parking lots have free parking spots
  • How to make parking meter pay user-friendly
  • Extending the parking time
PHASE 1 : UNDERSTANDING

We started off with individual research. I was looking for the number of tourist vs local traffic, and the number of parking spots available in Stratford.

- Interesting findings
- Side business opportunities local homeowners as they can hourly renting driveways
- Stratford ticketing officers use a scanning system to scan the number plate to ticket for violating the parking regulations.

After our individual research, the whole team got together and started to write ‘how might we? (HMW?) questions’ and stuck it to a whiteboard. Then as a team, we organized the questions into several categories in order to have a proper organization and better understand the problem.

PHASE 2 : DIVERGE / SKETCH

At this point, the team and I were trying to see all the possible solutions to design

Through empathizing the end user we create a user flow. ( I wish we had more time to fully empathize by doing some qualitative and quantitative research. Also, an empathy map would have also added great value to our project at this stage. Moreover, I would start a low fidelity UI wireframe; during a weekly sprint I would have analyzed and converged the low fidelity UI wireframes and created a visual flow to assist fast and intuitively designed prototype)One thing that I think about when I design an app is that if I were the end user, how would I like to see the app work.

PHASE 3 : PROTOTYPE

As a team, we prior discussed our strengths and weakness to decide on roles for the challenge. We were fortunate to have a well-rounded team; my role was product designer. Moreover, the team had an illustrator, user researcher, and business development consultant.

Throughout the design process mentors gave us an expert point of views on our solution; we quickly learn and fine-tuned our solution with the feedback.

PHASE 4 : USER TEST

Due to the turnover time, we were only able to user-test on couple mentors who visited us. However, during my later projects I understood the value of user testing, I learned that as a designer my main focus should be creating a solution that not only solves the problem, also to satisfy the user. Therefore, user testing is a crucial aspect of design.

PHASE 5 : PRESENT

At the end we believed in our solution, adding on to the design our business development member created a business model to our idea which adds value to the app during the presentation. During the presentation, we highlighted how we approached with human-centred design and how the app will benefit Stratford in the long run.

SOLUTIONS
  • We made finding parking spots, paying for the parking meter, and extending parking time easier for the user.
  • To provide the new user with ease of use and adaptation to the app, we excluded required sign-up into the app during onboarding, instead, we let the user find a parking lot first. A sign-up will be required when booking parking, hooking the client into the app. We also left the option of log-in for existing users during onboarding.
  • We used sensor systems that are already in place at Stratford parking spots to our advantage, and build a parking spot detection system into our app.
  • Lastly, with the data gathered through this app will help Stratford design a better infrastructure for its community and tourist. ​
WHAT WOULD I HAVE DONE DIFFERENTLY IF THERE WAS MORE TIME?

Even though I am very happy about our team's performance, I would have designed some wireframes to crack down some minor details and make sure that my co-UX designer is onboard with the final layout of the app. Furthermore, to user test the final design, since we ran out of time we had to skip that stage during the competition. Also, I would have done some motion designs for the presentation of the app, so the viewers can visualize how the final product would have looked like. Even though the competition ended and we took home first place, I went back to the project and added some motion design using After effects to give some liveliness to the app

TEAM
Product Design
  • Rusiru Polwatta
  • Komal Javed
UX Research
  • Sally Yoo
  • Neha Stephen
Business Development
  • Pranil Naik