Finally we landed on a clean modern user interface that focuses on inclusive design.
Log-In Sign Up
Our main focus was to provide our services as fast as possible, so we thought sign-up process was slowing down the process, therefore, we pushed the sign up process after gaining the user’s trust first.
We want all newcomers to feel welcomed to our community, the best way to connect with our community is through free events & festivities that are happening all year round.
We understood that users may have a language barrier through our user interviews, so we introduced a voice user interface chatbot that could communicate with a user in their mother tongue. We also added messaging and calling as an option in case the users language option is not available or they want to connect directly with immigration services.
The purpose of the app must be clear to the user within seconds, that’s why we chose search to be the landing page. The user is given a few options based on the area and most popular. If the user knows what resources they are looking for they can directly type it out in the search field, if they are unsure, they can select the advance search survey to get a search result.
Originally this was my university 4th-year capstone project that has been revamped using some of the research done with my team. I really liked the challenge we chose and wanted to re-do the visual design and interaction design of the app and design the web aspect of the solution which my team and I were unable to do due to running out of project time. If we were to define the MVP of the app at an earlier stage of the design we would have been able to accomplish a lot more as a team, however, we were learning and transferring that knowledge into the design as we designed the original version which slowed us down. A big takeaway from this project is that each UX challenge is different and could be approached in many ways, by having a thorough understanding of what you are solving will definitely help speed up the design process with better results.